The first thing we want to make clear right away is that we’re testing the websites, not you. You can’t do anything wrong. There is no right or wrong answer. All you have to do is to think out loud: to say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help for the people building these websites.

Also, please don’t worry that you’re going to hurt anyone’s feelings. Our customers do this to improve the site, so they want to hear your honest reactions.

Please comment on:

  • what you'd expect to happen before clicking on something
  • how easy or difficult it was to find the information
  • comment on areas of confusion while you are working
  • do so as you would at home or your office

Also, please make sure to follow all the tasks given in the task scenario. Don't just browse the site without reading the task.